🚚 Shipping Policy

Thank you for choosing NexKiv! We are dedicated to providing a smooth and reliable shopping experience by ensuring your Home & Kitchen products are carefully packed and delivered safely. Please read our shipping policy details below.

📦 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).

After your order has been processed and shipped, you will receive a confirmation email with your tracking details.

Orders placed during weekends or holidays will begin processing on the next available business day.

🚚 Shipping Time & Delivery

We currently offer shipping within the United States only.

Standard Shipping

• Estimated Delivery Time: 7–12 Business Days
• Shipping Cost: Free

Express Shipping

• Estimated Delivery Time: 5–10 Business Days
• Shipping Cost: $9.99

📦 Shipping Partners

To provide fast and reliable delivery, we work with trusted shipping carriers such as CJPacket Fast US, UniUni, USPS, UPS, FedEx, DHL, and other dependable logistics partners based on your location and shipping availability.

Important Delivery Information

• Delivery times are estimates and may vary depending on circumstances.
• Delays may occur due to weather conditions, carrier issues, holidays, high order volumes, or unexpected situations.
• Deliveries to remote or rural locations may require an additional 1–3 business days.

📍 Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your package by:

• Using the carrier’s official tracking page with your tracking number.
• Visiting the Track Order page available on the NexKiv website.

⚠️ Possible Shipping Delays

Although we always work hard to deliver your orders on time, unexpected delays may happen due to:

• Increased order volume
• Severe weather conditions
• Carrier service interruptions
• Public holidays
• Logistics or transportation issues

If your order is significantly delayed, our team will keep you updated and provide assistance.

🏠 Incorrect Shipping Information

Customers are responsible for entering accurate shipping details during checkout.

NexKiv cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If you notice any mistake in your shipping information, please contact us as soon as possible before your order is shipped.

📧 Email: support@nexkiv.com

📦 Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the damaged item (if applicable)

Our support team will work with the shipping carrier and assist you with a replacement or refund when applicable.

🌎 International Shipping

Currently, NexKiv ships within the United States only.

We may expand our shipping services to more countries in the future.

📞 Contact Us

If you have any questions about your order or shipping, our customer support team is always ready to help.

NexKiv Customer Support

📧 Email: vexkiv5@gmail.com
📞 Phone: +17186366964

Thank you for choosing NexKiv! We appreciate your trust and are excited to help you create a more comfortable, organized, and enjoyable home with our carefully selected Home & Kitchen products.